Refund policy

At CHICHICAS, we want you to be satisfied with your purchase. Below you will find the conditions applicable to returns, cancellations, defective products, and refunds.

Right of withdrawal and returns

If you have made an online purchase, you may notify us of your decision to withdraw from the purchase within 14 calendar days of receiving your order, without needing to state a reason, except in the legally excluded cases indicated below.

To request a return or refund, please send an email to soporte@chichicas.com indicating your order number and the reason for the request.

Once we have received your request, we will provide you with the necessary instructions to make the return.

Products sent without having initiated the return procedure beforehand may suffer delays in identification and processing.

Condition of returned products

The customer may examine the product in the same way they could reasonably do in a physical store.

The product must be returned with all its accessories, components, and, whenever possible, its original packaging.

The customer will be responsible for any decrease in the value of the product caused by handling other than what is necessary to verify its nature, characteristics, and functioning.

Cost of the return

When the return is due to a change of mind or customer withdrawal, the customer will bear the direct cost of the return.

If you choose for CHICHICAS to manage the return shipment through our returns system, the cost will be €4.97, an amount that will be deducted from the corresponding refund.

If the product has arrived defective, damaged, is incorrect, or does not correspond to what was requested, the return or resolution of the problem will be at no cost to the customer.

Damaged, defective, or incorrect products

Please check your order upon receipt and contact us as soon as possible if:

• the product is defective;

• it has been damaged during transport;

• you have received a different product than requested; or

• an item or component of the order is missing.

We will evaluate the case and offer the corresponding solution at no cost to the customer when there is a lack of conformity of the product.

These rights are independent of the 14-day right of withdrawal.

Exceptions and non-returnable products

The right of withdrawal may not be applicable to certain products in cases established by law.

These include:

• products made according to the customer's specifications or clearly personalized;

• products that are liable to deteriorate or expire rapidly;

• sealed products that are not suitable for return due to health protection or hygiene reasons when they have been unsealed after delivery.

For this reason, certain products related to hygiene, personal care, cosmetics, beauty, health, or supplements may be excluded from return when they have been unsealed after receipt and, for health protection or hygiene reasons, are not suitable for resale.

This exception does not limit the customer's rights when the product received is defective, damaged, incorrect, or does not conform to the order.

The fact that a product was purchased with a discount, promotion, or offer does not in itself eliminate the legal right of withdrawal.

Refunds

Once you notify us of your decision to withdraw, we will proceed with the corresponding refund within the applicable legal timeframe.

We may withhold the refund until we have received the returned products or until you provide proof that they have been shipped, whichever occurs first.

When legally applicable, the refund will include the payments received and the cost of the least expensive standard delivery method offered by CHICHICAS.

Additional costs derived from having voluntarily chosen a more expensive delivery method than our standard method will not be refunded.

In returns due to a change of mind where CHICHICAS manages the return shipment, €4.97 corresponding to the direct return cost will be deducted.

Online paid purchases

The refund will be made using the same payment method used for the purchase, unless the customer expressly agrees to another method that does not entail any additional cost.

Cash on delivery purchases

When the order has been paid in cash via cash on delivery, we will agree with the customer on a suitable means for making the refund, such as a bank transfer or another method accepted by both parties, without additional costs derived from the refund itself for the customer.

Exchanges

We currently do not perform direct product exchanges.

If you want another product, size, variant, or item, you can return the original product following these conditions and subsequently place a new order.

Legal guarantee

Products are covered by the legal conformity rights that apply under Spanish law.

If a product has a defect or lack of conformity, please contact us so we can study the case and offer the corresponding solution.

How to request a return

To initiate a return:

1. Send an email to soporte@chichicas.com.

2. Indicate your order number and the reason for the request.

3. Wait for our instructions before sending the product.

4. Correctly prepare the package following the instructions we will send you.

Do not send any product without having previously requested the return and received our instructions.

For any questions related to returns, refunds, defective products, or incorrect orders, you can write to us directly at soporte@chichicas.com.